Family-owned Berryessa Gap Vineyards empowers its mobile workforce and enhances the customer experience with Microsoft 365 and Teams | Microsoft Customer Stories
Smaller organizations often face big challenges managing mobile workers and delivering quality customer service. This customer story explores how Berryessa Gap Vineyards used Microsoft 365 and Teams to support remote productivity and enhance the guest experience, all without adding complexity. Read the story for real-world inspiration and reach out to Interwoven Technologies to learn how to apply the same solutions in your business.
How has Berryessa Gap improved response times?
Berryessa Gap Vineyards has transformed its communication network by implementing Microsoft Teams Phone, allowing employees to receive calls on their laptops and mobile devices. This shift has reduced the time to return calls from three or four days to just one hour.
What technology does Berryessa Gap use for communication?
Berryessa Gap Vineyards uses Microsoft 365 and Microsoft Teams Phone to facilitate communication among its staff. This allows employees to stay connected while on the go, without needing to share personal cell phone numbers.
How has Berryessa Gap reduced operational costs?
By transitioning to Microsoft Teams Phone, Berryessa Gap has eliminated the need for traditional landlines from a third-party vendor, resulting in a 40% reduction in communication costs. This change has also streamlined operations and improved overall efficiency.
Family-owned Berryessa Gap Vineyards empowers its mobile workforce and enhances the customer experience with Microsoft 365 and Teams | Microsoft Customer Stories
published by Interwoven Technologies
Having our roots in the great northwoods of Upper Michigan and Northern Wisconsin, we've proudly served our clients for nearly 30 years and counting. We know and understand what it means to truly be a part of a community. We know that the people we work with are part of our circle of friends and family, and that each and every encounter builds on a relationship not only with those clients but with their friends and family. We want our customers to know that we value their business, and while they'll be treated with the respect a "small community" business offers they never receive "small" quality. We're highly trained professionals with years of experience in technology. Our clients are be able to keep business local, without having to sacrifice quality or pay a huge premium to do so. With highly competitive pricing and service, there's no reason to look elsewhere.
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