With Copilot agents, Pets at Home unleashes an AI revolution - Source EMEA
Organizations across industries face the same challenge: meeting customer expectations while improving efficiency. This customer story highlights how Pets at Home used Copilot agents to achieve both. Read the story to see how agents made an impact and contact Interwoven Technologies to discuss how they can work in your business.
What is Pets at Home's approach to AI?
Pets at Home is integrating AI to enhance the customer experience by unifying data across its various operations, including retail, veterinary practices, and grooming services. The company has created a platform in Azure that connects these areas, allowing for better insights and recommendations. By using AI, Pets at Home aims to save time for its veterinary staff on administrative tasks, enabling them to focus more on patient care.
How does Pets at Home utilize Copilot Studio?
Pets at Home uses Microsoft Copilot Studio to develop AI agents that assist in various business areas, including fraud detection. The company has created an agent that helps the retail fraud detection team analyze transaction data more efficiently, identifying patterns and anomalies. This allows the team to respond more effectively to potential fraud cases, ultimately improving operational efficiency.
What data does Pets at Home leverage for AI?
Pets at Home has access to data from approximately 8 million customers and 10 million pets through its Pets Club loyalty program. This data is utilized to generate machine learning and AI-driven recommendations for next best actions, helping staff provide tailored advice to customers based on their pets' needs and purchasing behaviors.
With Copilot agents, Pets at Home unleashes an AI revolution - Source EMEA
published by Interwoven Technologies
Having our roots in the great northwoods of Upper Michigan and Northern Wisconsin, we've proudly served our clients for nearly 30 years and counting. We know and understand what it means to truly be a part of a community. We know that the people we work with are part of our circle of friends and family, and that each and every encounter builds on a relationship not only with those clients but with their friends and family. We want our customers to know that we value their business, and while they'll be treated with the respect a "small community" business offers they never receive "small" quality. We're highly trained professionals with years of experience in technology. Our clients are be able to keep business local, without having to sacrifice quality or pay a huge premium to do so. With highly competitive pricing and service, there's no reason to look elsewhere.
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